Receive Email When Help Ticket Updated

When a help ticket is updated or closed in your third-party help desk system, an email is automatically sent to Destiny to update its status.

To have Destiny receive an email:

  1. Select Update existing Help Tickets via email.
  2. Enter the mail server name (for example, smtp.myschool.edu) in the SMTP (Mail) Server Address field.
  3. Enter the port number of the mail server.
    To connect to...For...Enter...
    Default standard SMTP channelUnsecured (plain text) communication between a mail client (Destiny) and a mail server25
    SSL transportN/A465
    TLS transportN/A587 or 25
  4. Select the Connection Type from the list.
  5. If the mail server requires authentication, enter an Authentication User ID and Authentication Password so Destiny can log on.
  6. To test the connection, click Test Server.
    Note: After clicking Test Server, the password you entered goes away. Re-enter the password before saving.
  7. Enter the sender's email address in the Email address sending update messages field.
  8. Click Save.